A NOTE FROM USDAN EXECUTIVE DIRECTOR
Dear Usdan Community:
We understand there is an abundance of concern surrounding the Coronavirus (COVID-19) and our thoughts are with everyone affected.
As our communities continue to feel the increased impact of COVID-19, we want to reassure you that the health and safety of our camp families, faculty and staff is always our top priority. The Usdan team is carefully monitoring this developing situation and will follow the guidance of the New York State Department of Health, the Centers for Disease Control and Prevention (CDC), and the American Camp Association while we plan and prepare for diverse scenarios including a camp season.
This is a rapidly changing situation and we are dedicated to updating our community honestly, frequently, and with hope. We have created this page to centralize our updates, keep you informed, and provide creative resources. Any new updates about Usdan programming as it relates to COVID-19 will be shared via email as well as here on our website.
We are invested in Usdan getting through this difficult time so your children have a wonderful place to create, explore, and be outdoors this summer. We are addressing every concern we can think of and hear about, but truly rely on you, our families, to tell us what's on your minds, so we can address it for you and for many others who likely share similar concerns. If you have questions, concerns or requests, please reach out to me at firstname.lastname@example.org.
I wish you all health and peace in this challenging time,
Lauren Brandt Schloss
SUMMER STARTS NOW
Summer Starts Now is a collection of creative content and resources to help our community stay creatively engaged. The collection brings together all the things we love about a summer at Usdan: the arts, nature, friendship, and live performance, to help us find joy in these uncertain times and to further our mission to instill in young people the desire and drive to creatively contribute to the world now and for the rest of their lives, and to enhance and fortify our community.
Here, we will offer ways to create meaningful connections with art, no matter where you are.
We encourage you to explore the content at home with your family as best fits your needs during these difficult times. We've included borrowed, original, and archival content covering Usdan's departments of Art, Chess, Creative Writing, Dance, Music, Nature & Sustainability, and Theater. And, continue to follow us on Instagram and Facebook for daily postings.
Create, learn, watch, share, contribute - we hope you enjoy!
Visit the Summer Stats Now website HERE.
Below are some resources we have found that might help you discuss COVID-19 with your children at home.
QUESTION & ANSWER
What is your refund policy?
As we continue to monitor COVID-19 and consider diverse scenarios, we remain hopeful and believe that a summer at camp is still a probable outcome to plan for. Whether you are an enrolled family, or a prospective family considering Usdan for your child this summer, we hope you agree that, maybe now more than ever, our children need a place like Usdan to look forward to - a place to have fun, be creative and explore the outdoors. That being said, in an effort to mitigate uncertainty, we would like to inform you of our recently updated flexible refund policy.
Should your family need to withdraw from camp before May 31, you will receive a full refund of tuition paid.
We are discussing what Usdan’s withdraw policy will be after May 31 or in the unfortunate scenario of us having to close our gates for part of the summer. We ask that you please be patient with us as we come to a decision that is fair to our families while making sure Usdan can remain open for many more years to come.
The COVID-19 situation is changing rapidly and we understand there is a lot of panic. If you are worried about being able to make this summer a reality, please reach out to us at email@example.com and let us know how we can help.
My financial situation has changed and I cannot keep up with my previously agreed upon payment schedule. Can you waive my late penalty fee?
We recognize that many of our families have been impacted financially by this situation and some by a serious reduction in work. In fact, many of our own teachers and working artists have been impacted significantly due to the closures of performances, museums and schools. For this reason, we have decided to waive all late penalty fees until further notice.
What are my insurance options?
We are in touch with camp insurance providers and will update you here on options to further safeguard your camp investment should you choose to do so.
Have you heard of other camp insurance programs? Contact us at firstname.lastname@example.org.
How will you update us on Summer 2020 program changes due to COVID-19?
You have come to the right place. This is an evolving situation and we plan to update you honestly and regularly. Any new updates about Usdan programming as it relates to COVID-19 will be shared weekly via email as well as here on our website.
Will you be holding tours and open houses on campus?
It is important to us that we continue to offer prospective families opportunities to get to know our programs, speak with our knowledgeable staff, and come see our beautiful wooded campus. In light of social distancing recommendations by the CDC and in an effort to flatten the curve, we have decided to cancel our tours and open houses to prioritize health and safety. Interested in speaking with an Admissions Counselor? Visit our Tours & Open Houses page for more information.
I had a previously scheduled audition or other event on campus. Will it be cancelled and rescheduled?
- Garden Party: Saturday, April 18
This event has been cancelled to prioritize the health and safety of our students and faculty.
- Usdan Troupe Auditions: Wednesday, April 29
This event has been postponed to prioritize the health and safety of our students and faculty. We will be contacting families directly with more information.
How can I get in touch with Usdan staff?
If you have questions, concerns or requests regarding changes to our program due to COVID-19, please reach out to our senior staff by emailing email@example.com.
While our dedicated year-round staff has begun working remotely, we are always reachable during regular business hours to answer your questions. You can contact is in one of the following ways on a daily basis:
- Phone: Call our offices at 631-643-7900. You can leave a voicemail, we will get an email notification and call you back immediately.
- Website Chat: Should you need a more immediate answer, we are available via the chat function on our website.
- Email: For general questions, please email us at firstname.lastname@example.org.
SUMMER 2020 EMAIL UPDATES
WHAT’S ON YOUR MINDS?
We are invested in Usdan getting through this difficult time so your children have a wonderful place to create, explore, and be outdoors this summer. We are addressing every concern we can think of and hear about, but truly rely on you, our families, to tell us what's on your minds, so we can address it for you and for many others who likely share similar concerns. If you have questions, concerns or requests, please reach out to us at email@example.com.